Discover how housing providers are engaging with tenants to help improve service delivery.
Hear from housing providers who have changed the way they work to embrace the new consumer standards proposed by The Regulator of Social Housing and the recommendations set forth by the Better Social Housing Review. Also hear from residents on the difference proactive resident engagement makes.
Discover the most important updates on key housing issues with the UK Housing Review Autumn Briefing Paper.
A must-attend event for housing professionals across the UK, come together with UK Housing Review authors to explore the latest developments from the sector since the release of the full edition in March 2023.
Building on the key themes identified in the Spring edition, we’ll share expert analysis and specialist insight on a range of topics – from homelessness and refugees to damp and mould and shared ownership - to help you build a clear picture of the current housing landscape.
Housing prides itself on being a value-based profession but what does this actually mean and how can our profession take a more proactive approach on equality, diversity and inclusion (EDI) in the workplace?
Hear from a diverse panel of speakers who will explore:
After its passage through Parliament, the Social Housing (Regulation) Bill received Royal Assent, becoming the Social Housing (Regulation) Act on 20 July 2023. One crucial aspect of reform is the transformation of powers held by the Housing Ombudsman on complaints handling.
Verity Richards, Head of Service, Housing Ombudsman Service
Watch this Housing Management masterclass to hear from a diverse panel of speakers to discuss how you can take important steps to look after your staff as they help local communities through this challenging period.
The cost of living crisis is having a huge impact on all of society. That’s why it’s more important than ever to ensure your colleagues have the correct tools and skills to support your communities, whilst also prioritising their own self-care and resilience.
Explore the risks of cyber threats to housing providers, how to reduce the risk of an attack and how to mitigate the impact.
Cyber attacks can have a catastrophic impact on housing organisations. These digital assaults often disable computers, steal data, or halt customer service lines.
At this event in our Building Better Boards series, we heard from organisations that have been subject to cyber attacks to offer insight and learning so you can be prepared. We explored how these attacks can happen, what impact they have and how to recover from them if you or your organisation are targeted.
Watch this session to hear from a range of providers and organisations and explore how a strong community presence can help to address some of the challenges highlighted in the review.
This session will explore how the Better Social Housing Review, commissioned in 2022 by the Chartered Institute of Housing (CIH) and the National Housing Federation (NHF), made seven key recommendations for the social housing sector. This included a focus on “housing associations developing a proactive local community presence through community hubs which foster greater multi-agency working”.
Explore effective maintenance and repairs service in Ireland
Housing associations, local authorities and private property providers in Ireland manage a diverse range of portfolios, all facing numerous repairs and maintenance challenges. Despite these challenges, tenants are very much at the centre of their service provision, and this session will explore good practice, innovative solutions and Irish regulation for repairs and maintenance.
Join the Regulator of Social Housing to understand what this will mean in practice and for your chance to feedback your views on the consultation.
After its passage through Parliament, the Social Housing (Regulation) Bill received Royal Assent, becoming the Social Housing (Regulation) Act on 20 July 2023. One crucial aspect of reform is the transformation of the consumer regulation role of the Regulator of Social Housing.
Anna Furlong, assistant director of policy, strategy and impact, Regulator for Social Housing
Alexandra Taylor, strategy manager, Regulator for Social Housing
Chair: James Prestwich, director of policy and external affairs, Chartered Institute of Housing.
Watch this recording of our Housing and Dementia event to hear about the practical steps you can take in your organisation to support people to live well with dementia.
Expert speakers from across the housing sector and third sector explore a variety of topics including training and awareness for housing staff, dementia friendly design, developing and implementing a dementia strategy, and the role of technology in supporting people to live safely and independently.