Our recordings cover various topics, from practical housing management and high-level policy discussions to events designed to support your professional development. All recordings are free for all CIH members, log in and listen/watch from anywhere.

Member Only 15 Sep 2022 | Masterclass

Building Better Boards: Considering Mergers

Discover different sector perspectives and consider whether merging is the answer.

This session will give you a realistic insight into mergers, exploring how they could help to reduce your cost-base to become financially viable but also share different sector perspectives. It will help you consider 'is a merger really the answer?'

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Member Only 13 Sep 2022 | Masterclass

Using Resident Feedback to Drive Real Service Improvement

How do you effectively improve your services using feedback from your customers and communities?

Landlords typically gather plenty of resident feedback but don’t always know how to make the best use of it to drive service improvement. This masterclass focuses on the importance of using your resident feedback to make positive changes. 

Why watch?

  • Listen to the speakers discuss the latest data on how the sector currently compares to the emerging Tenant Satisfaction Measures and what good looks like
  • Understand key drivers for resident perception – where should you focus?
  • Gain hints and tips on how to make the most of your feedback data
  • Take away innovative examples of how landlords are using feedback to transform their business.
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30 Aug 2022 | Policy change

Living Well at Home: Housing and Dementia in Scotland

Our population is ageing, and the number of people living with dementia in Scotland is expected to increase significantly. While significant progress has been made in supporting people to live well at home for as long as possible, we know that more needs to be done.

Catch up with this past event to explore the recent report and recommendations from the National Housing and Dementia Forum on people living with dementia in Scotland, as well contributions from the Scottish Government, Inverclyde CHCP and West Dunbartonshire Council.

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Member Only 02 Aug 2022 | Policy change

Social Housing Retrofit Accelerator Fund briefing

Get to grips with the Social Housing Decarbonation Fund (SHDF) policies and eligibility criteria.

  • Learn about the funding available
  • Understand which retrofit measures can be funded
  • Consider how to develop your bid.

The SHDF wave two bid window is expected to open in late August/early September 2022. Now is the time to get fully funded support from the Social Housing Retrofit Accelerator (SHRA) team.

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Member Only 29 Jul 2022 | Membership

Vice-President Hustings

Meet your three vice-presidential candidates

Watch our special hustings event with your three CIH vice-presidential candidates to discover more about why they want to take up the position of vice president of the Chartered Institute of Housing.  

Chaired by former CIH president, Aileen Evans, this is your opportunity to hear members questions to the three candidates, listen to our debate and hear the views of our three candidates. 

Watch this recording to find out more before you cast your important vote!  

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28 Jul 2022 | Policy change

Decarbonising Wales' Private Rented Sector

This event was chaired by national director of Chartered Institute of Housing Cymru, Matthew Dicks, who was joined alongside Tyfu Tai Cymru as they presented their five year housing policy project, which provides insightful analysis and fills evidence gaps to support policy progression.

Funded by the Oak Foundation, the project is managed by the Chartered Institute of Housing Cymru and covers three main strands:

  • Building the right homes to meet demand
  • Making sure housing is always a priority for local government
  • Demonstrating housing’s role in keeping people well and healthy.
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Member Only 18 Jul 2022 | Technical update

Net Zero Technologies in Housing

Hosted by CIH Eastern Group, explore recent developments and new technologies aimed at achieving net-zero targets.

Watch this event back with the CIH Eastern Group to discover best practices in this area and:

  • Gain an understanding of some of the strategies currently available to achieve net zero
  • Explore feedback from other housing providers on the difference these solutions have made to their homes
  • Look at real-life examples of new build and retrofit developments as we strive for a greener future.
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Member Only 15 Jul 2022 | Skills development

Tomorrow's skills matter today

Taking a long-term approach to skills and emerging trends

Long-term skills planning is crucial in a post-Brexit/pandemic landscape where skills shortages and a challenging labour market pressure employers.

Developing skills is a long-term investment, and building talent pipelines can both grow resilience within your organisations and mitigate against labour market shocks. Understanding existing capabilities within your teams will help you identify emerging gaps - not just over the next year, but along the timeframe of your upcoming business plans, dealing with issues such as decarbonisation, broader environmental pressures, advances in technology, and improving customer service levels.

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Member Only 11 Jul 2022

Choice and Control in Hoarding Disorder

This masterclass is created and designed for housing professionals across the UK who work with people who hoard.

It's thought that around one or two people in every 100 experience hoarding. These individuals struggle to discard their possessions, often leading to anxiety, depression, interpersonal difficulties, and even personal health and safety problems.

Choice and Control in Hoarding Disorder is designed to be an educational, interactive and empowering masterclass that helps build your understanding of risk, legislation and positive engagement. You'll explore practical examples from Megan Karnes, Hoarding UK and housing providers across the UK on how they have supported their residents.

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Member Only 05 Jul 2022 | Policy change

Building Safety Act - Preparing for Implementation

Discover what you should be doing now to prepare for full implementation of the Building Safety Act

With the Building Safety Act now passed, it's really important that landlords begin preparing for the new regulatory regime and increased scrutiny on building safety.

This webinar provides you with an overview of what you need to do to prepare for the full implementation of the Building Safety Act by October 2023 to ensure you can meet its requirements, particularly in regards to the new, more stringent measures for high-rise buildings.

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