Our recordings cover a variety of topics - ranging from practical housing management sessions and high-level policy discussions to webinars designed to support your professional development. All recordings are free for all CIH members, log in and listen/watch from anywhere.

Member Only 21 Jul 2021 | Knowledge

ASB spotlight: Tackling challenging neighbour disputes

During the COVID-19 lockdown, most housing organisations have seen an increase in the anti-social behaviour cases they are dealing with; most cases are classified as neighbour disputes that are pretty challenging to deal with and can be open for a long time.

Jim Nixon, the community safety professional and podcast mentor, provided advice and guidance around tackling the more difficult neighbour disputes that can be ongoing for an extended period if they are not handled correctly in the early stages.

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Member Only 15 Jul 2021 | Knowledge

Leaders' lunch: Digital transformation- rethinking tenant and staff experience

Join Nick Atkin as he shares Yorkshire Housing's experience of remote working. He shares more about what the organisation has achieved and how this different way of working has not only helped staff but has embedded a flexible and inclusive culture into their organisation, enabling investment into homes and communities.

What you will learn?

  • Why Yorkshire Housing decided to implement a flexible working culture
  • How they achieved success and the challenges they encountered along the way
  • The benefits of flexible working on staff and the wider organisation
  • How to rethink the service provided to tenants using digital
  • Comparison of your organisations digital transformation strategy from the sharing of best practice.
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Member Only 14 Jul 2021 | Knowledge

ASB spotlight: effective methods to support hoarding

We heard from hoarding specialist Heather Matuozzo, who on behalf of Birmingham City Council, has been working with people who hoard. Heather shared effective methods to support people who hoard.

Heather explored case studies and provided guidance on how to manage this complex area of housing. To find out more about how to support people who hoard please visit https://www.cloudsend.org.uk/

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Member Only 08 Jul 2021 | Knowledge

Reducing and preventing domestic abuse: housing’s ongoing role

Reported domestic abuse cases increased by 10% during the first lockdown in 2020, with domestic abuse charities reporting a high level of demand for their services. Sector experts explained what organisations can do to prevent and reduce domestic abuse and shared the latest update on policy developments.

For further support please see The Guinness Partnership Domestic abuse booklet.

Download domestic abuse booklet

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08 Jul 2021 | Knowledge

Supporting the PRS through and beyond the COVID-19 pandemic

This virtual event reflected on the role the private rented sector has played in providing homes for people during the pandemic. We heard about the support that has been made available and what lessons have been learnt.

Member Only 07 Jul 2021 | Knowledge

ASB spotlight: Injunction masterclass

Lindsay Felstead, Partner at Clarke Willmott shared injunctions best practice and explained why injunctions are more important than ever during these unprecedented times and how injunctions are enabling social landlords to tackle ASB.

Member Only 01 Jul 2021 | Knowledge

From hospital to home; planning the discharge journey

Tyfu Tai Cymru launched brand new research looking at the experiences of professionals, patients, carers and people on the frontline of hospital discharges examining how they were able to keep people safe during the COVID-19 and how successful and sustainable outcomes are delivered for those returning home from hospital.

Researchers Greg Thomas and Antony Kendall shared their research findings and recommendations and focussed on what needs to happen to improve patient experience and how housing is part of the solution.

To find out more about the research discussed in this virtual event please use the links below to read the report in English and Welsh.

View in English    View in Welsh

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24 Jun 2021 | Knowledge

Local government & housing during and beyond COVID-19

We heard about research conducted by the Tyfu Tai Cymru team in February and December 2020 on how the COVID-19 pandemic has impacted housing professionals in local government. We found out how the pandemic has impacted local authority housing professionals, what they feel has gone well and where they have concerns for the future. There are some clear lessons about how we can support staff during difficult times and the power of motivation to ensure people can access a safe home during a public health emergency.

To find out more about the report discussed in this virtual event please use the links below to read it in English and Welsh.

English - https://www.cih.org/news/covid-19-intensifies-pressure-on-housing-and-homelessness-services

Welsh - https://www.cih.org/news/covid-19-yn-dwysaur-pwysau-ar-wasanaethau-tai-a-digartrefedd

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24 Jun 2021 | Knowledge

Alertacall ideas lab, tenant safety- starts on the doorstep

This ideas lab will explore how to improve resident engagement on anti-social behaviour and crime prevention, look at the latest in door entry technology and best practice for housing providers.

Security and reliability are paramount for social housing providers when it comes to managing access for individual dwellings and communal entryways, particularly for older residents or those with additional needs. Improving resident engagement on such issues is key. Modern door entry solutions are high specification systems that offer increased functionality and also have a key role to play. The most advanced of this deliver video entry using a wireless network and are relatively easy to install with little disruption and infrastructure outlay. 

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22 Jun 2021 | Knowledge

Cognito ideas lab: Digital transformation and engagement

Digital transformation is rising up the housing sector’s agenda. In the face of increasing societal pressures, embracing digital learning solutions ensures housing associations can continue to have the right impact where it is needed most – supporting their customers.

Member Only 18 Jun 2021 | Knowledge

Virtual membership roadshow - setting up a CIH club

In this virtual membership roadshow, we were joined by CIH members Andrei Szatkowski FCIH and Jordan Tyms CIHCM who have set up a CIH club at Aspire Housing. They shared the advantages of hosting a CIH club and how bringing together CIH members working in different roles and teams across the organisation, provides an opportunity to share knowledge about CIH membership and services.

09 Jun 2021 | Knowledge

Women, housing inequality and the Covid pandemic

Learn about the inequalities that women face and how COVID-19 has impacted womens’ ability to access suitable housing. Expert speakers from The Fawcett Society, National Housing Fedration and Homeless Link shared research findings and examples of challenges facing women.

Member Only 27 May 2021 | Knowledge

South east power hour: let’s talk shared ownership

During this power hour event we heard from experts in shared ownership and examined how this could look in the future.

Member Only 25 May 2021 | Knowledge

Difficult situations in sheltered housing schemes

CIH Northern Ireland, in partnership with Radius Housing Association launched a report on difficult situations in sheltered housing accommodation in Northern Ireland which has been funded through Supporting People - Provider Investment Funding, after recognising a pattern within their sheltered housing schemes.

This report looked at ‘challenging situations, both in terms of the increasing volume and frequency of these types of incidents occurring, but also noting that the situations themselves were becoming increasingly complex and diverse; this emerging pattern led Radius to consider some fundamental questions about sheltered housing provision.

The research was carried out in Northern Ireland but is relevant to all regions in the UK.

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Member Only 18 May 2021 | Knowledge

Creating a sustainable furnished tenancy scheme

The challenges of creating a new scheme are daunting, but furnished tenancy schemes have been proven to be essential in supporting people to sustain a home.

End Furniture Poverty has worked across the UK to understand how to create a sustainable FT scheme, from an operational, financial, and social value perspective.

We listened to insights gathered from speaking to tenants who have live-in furnished tenancies, and those living in furniture poverty and learn best practice from existing schemes with advice and support covering everything you need to know how to launch an FT scheme.

Please read the report created by End Furniture Poverty entitled no place like home.

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Would you like to discuss our recordings with a member of the team?