Past event recordings

Why watch?

• How you can better understand your customers through needs and behaviours
• How to improve the way you measure customer experience (in preparation for but also beyond TSM)
• How to develop an inclusive and continuous approach to customers' voices.

We've teamed up with our friends at the Zero Ambitions podcast to bring you another great discussion with Callum Chomczuk, national director for CIH Scotland and CIH chief executive Gavin Smart.

In the second of this two-part episode, the team continue their discussion on housing policies, including new builds, retrofits, the private rented sector and social housing.

We've teamed up with our friends at the Zero Ambitions podcast to bring you another great discussion with Callum Chomczuk, national director for CIH Scotland and CIH chief executive Gavin Smart. .

In the first of this two-part episode, we have a fascinating conversation that covered a wide range of housing policies, including new builds, retrofits, the private rented sector and social housing.

CIH director of policy and external affairs James Prestwich sits down with CIH head of policy (England) Rachael Williamson, Alistair Smyth, director of external affairs and social investment at The Guinness Partnership and Charlotte Carpenter, executive director of growth and business development at Karbon Homes to discuss the big issues facing the new Prime Minister and Secretary of State for LUHC as they take office, with a particular focus on the cost of living crisis.

The cost of living crisis is having a huge effect across society, with social housing residents and tenants some of the hardest hit. We've produced a cost of living briefing series to provide a succinct, insightful summary of the latest research and statistics alongside resident voice and sector response.

Landlords typically gather plenty of resident feedback but don’t always know how to make the best use of it to drive service improvement. This masterclass focuses on the importance of using your resident feedback to make positive changes. 

Why watch?

• Listen to the speakers discuss the latest data on how the sector currently compares to the emerging Tenant Satisfaction Measures and what good looks like
• Understand key drivers for resident perception – where should you focus?
• Gain hints and tips on how to make the most of your feedback data
• Take away innovative examples of how landlords are using feedback to transform their business.

In our first episode of the CIH podcast, host James Prestwich, CIH director of policy and external affairs is joined by national directors and policy leads from across the UK: Callum Chomczuk (CIH Scotland), Matthew Dicks (CIH Cymru), Justin Cartwright (CIH Northern Ireland) and Rachael Williamson (CIH head of policy). Chatting about some of the biggest challenges facing the housing sector right now, the group explores the levelling up agenda, why we still need more affordable homes, plus decarbonisation and retrofit.

Zero Ambition hosts Dan Hyde and Duncan Smith join up with Callum Chomczuk, CIH Scotland national director and Gavin Smart, CIH chief executive alongside the incredible panel from the Festival's first session - The right to a home. The group discuss why human rights and dignity must be at the heart of our housing policy, as well as the notion that having a stable, secure home is central to every aspect of our health, wellbeing, educational attainment.

At CIH, our presidential team is integral to our mission to support housing professionals to create a future in which everyone has a place to call home. As an inspirational figure for the sector, the CIH president often provides "challenge" for improvement which is exactly what Jo is doing during her time in office.

Building on experience through her academic career, Jo’s presidential campaign - named Homeful - will focus on homelessness. The social housing sector already does much to provide homes and support for people, but there's always more we can do. Homeful will include a sizeable co-produced action research project exploring housing-led approaches to resolve and prevent all forms of homelessness across the UK. If that wasn’t enough, Jo’s also embarking on an incredible endeavour to raise money and awareness for youth homeless. 

Looking back at some of the big discussions from this year's TAI conference which took place in Swansea on 26-27 April 2022, CIH Cymru national director Matt Dicks is joined by CIH Cymru colleagues, policy and public affairs manager, Matthew Kennedy and Tyfu Tai Cymru manager, Catherine May.

If that wasn't enough, Matt also took some time to catch up with two speakers from the event to give you a little insight into their sessions; NHIC chairman, Paul Everall CBE and Streetreads ambassador from Simon Community Scotland, Emma Jardine.

Join our anti-social behaviour (ASB) experts Janine Green, ASB consultant and trainer, and Chris Grose, head of housing advisory services, Capsticks, to explore the elements that help to create a genuinely excellent ASB service.

The session will explore some practical measures to improve services, tenant engagement and satisfaction to deliver the best outcomes for your local communities.