Our recordings cover various topics, from practical housing management and high-level policy discussions to events designed to support your professional development. All recordings are free for all CIH members, log in and listen/watch from anywhere.
Preparing for the New Consumer Standards: How to Build in the Tenant Voice
Discover how housing providers are engaging with tenants to help improve service delivery.
Why watch?
Hear from housing providers who have changed the way they work to embrace the new consumer standards proposed by The Regulator of Social Housing and the recommendations set forth by the Better Social Housing Review. Also hear from residents on the difference proactive resident engagement makes.
Your speakers:
- Lewis Kinch, Co creation and innovation manager, Southern Housing
- Sian Coulton, Engagement and communications manager, Community Gateway
- Darren Hartley, Chief executive, TAROE Trust
- Kai Jackson, Associate, TPAS Scrutiny Group and member, Black Country Housing Group Scrutiny Panel
- Chair: Rachael Williamson, Head of policy and external affairs, Chartered Institute of Housing
The Big Conversation: Equality, Diversity and Inclusion
Housing prides itself on being a value-based profession but what does this actually mean and how can our profession take a more proactive approach on equality, diversity and inclusion (EDI) in the workplace?
Why watch?
Hear from a diverse panel of speakers who will explore:
- Bias in housing recruitment
- Experiences of young practitioners
- Measures landlords are taking to be better employers
- What more needs to be done.
Your speakers:
- Lara Oyedele, past president, Chartered Institute of Housing
- Alysha Burrel, member, CIH Futures and founder and director, Building Future Leaders
- Lee Collymore, development and customer experience project officer, Stonewater
- Diana MacLean, chief executive, Riverside Scotland
The Housing Ombudsman Complaint Handling Code
After its passage through Parliament, the Social Housing (Regulation) Bill received Royal Assent, becoming the Social Housing (Regulation) Act on 20 July 2023. One crucial aspect of reform is the transformation of powers held by the Housing Ombudsman on complaints handling.
Why watch?
- Understand what this will mean in practice and feedback on your views on the upcoming consultation
Your speakers:
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Verity Richards, Head of Service, Housing Ombudsman Service
- Chair: Sarah Davis, Senior policy and practice officer, Chartered Institute of Housing
Cost of Living: Building Resilience and Managing Difficult Situations
Watch this Housing Management masterclass to hear from a diverse panel of speakers to discuss how you can take important steps to look after your staff as they help local communities through this challenging period.
The cost of living crisis is having a huge impact on all of society. That’s why it’s more important than ever to ensure your colleagues have the correct tools and skills to support your communities, whilst also prioritising their own self-care and resilience.
Why watch?
- Explore how to build employee resilience to help them adapt during hard times
- Discuss the most effective ways to manage difficult conversations
- Explore how to create a good supportive and collaborative environment that helps employees feel more connected and engaged in their work
- Learn about the practice of self-care.
The CIH Podcast episode 16 - Could we be doing more to end homelessness?
Embracing the Homes for Cathy commitments.
CIH policy and practice officer Hannah Keilloh is joined by a fantastic podcast panel to talk about embracing the Homes for Cathy commitments, and how housing providers could play a crucial part in ending homelessness.
Hannah is joined by Vicky McDonald, social impact manager at Hightown Housing Association, leading on communications for Homes for Cathy, Hazel O'Halloran, head of homelessness and community investment at Bromford Housing Association and Arthur Tsang, director of communities at Bournville Village Trust.
The Regulator of Social Housing Consumer Standards
Join the Regulator of Social Housing to understand what this will mean in practice and for your chance to feedback your views on the consultation.
After its passage through Parliament, the Social Housing (Regulation) Bill received Royal Assent, becoming the Social Housing (Regulation) Act on 20 July 2023. One crucial aspect of reform is the transformation of the consumer regulation role of the Regulator of Social Housing.
Why watch?
- Understand what this will mean in practice and for your chance to feedback your views on the consultation.
Your speaker:
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Anna Furlong, assistant director of policy, strategy and impact, Regulator for Social Housing
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Alexandra Taylor, strategy manager, Regulator for Social Housing
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Chair: James Prestwich, director of policy and external affairs, Chartered Institute of Housing.
Housing and Dementia
Watch this recording of our Housing and Dementia event to hear about the practical steps you can take in your organisation to support people to live well with dementia.
Expert speakers from across the housing sector and third sector explore a variety of topics including training and awareness for housing staff, dementia friendly design, developing and implementing a dementia strategy, and the role of technology in supporting people to live safely and independently.
Why watch?
- Learn about dementia and how it affects people in different ways
- Challenge some common misconceptions about dementia
- Hear practical tips and suggestions about how your organisation can help people to live well with dementia.
The Role of the Housing Officer
Watch this this Housing Management masterclass to hear from a diverse panel of speakers with experience of the housing officer role, with tenant perspectives on what a good service looks like to them
This session will explore the true impact of the cost of living in more depth and will highlight the work happening across both the housing and charity sector to help alleviate the pressures.
Why watch?
- Take away helpful practical measures of how we can do better to increase professionalism?
- Learn about the skills, values, behaviours, and knowledge that is required of a housing officer
- Explore more about what a housing officer role looks like in a modern housing organisation.
The CIH Podcast episode 15 - Considering anti-social behaviour through a domestic abuse lens
Released during ASB Awareness Week 2023
In our next episode of the CIH podcast, CIH policy and practice officer Hannah Keilloh is joined by two very special guests, Nicole Jacobs, domestic abuse commissioner for England and Wales and Deidre Cartwright, senior housing manager at the Domestic Abuse Housing Alliance (DAHA), to discuss the links between anti-social behaviour and domestic abuse.
At CIH it's our belief that everyone has aright to a safe, affordable and secure home, and yet we know for the victims and survivors of domestic abuse, including children, home is often the most dangerous place. By its very nature, domestic abuse is a housing issue, directly impacting on a survivor's right for a life free of violence and abuse and the right to a safe and stable home.
Building safety regulation changes
A video message from Matthew Scott CIH policy and practice officer highlighting two key ‘what you need to know’ guides that are available exclusively to CIH members.
Download and bookmark the what you need to know guides
