Scotland Housing Awards 2025

In a rapidly changing environment, the need to deliver excellent service is more important than ever. This award recognises housing teams who go above and beyond to deliver truly outstanding customer service.  

The finalists are:

• Customer Care Team, McTaggart Construction
• Tenant Communication Profile, Paragon Housing Association
• Excellence in Customer Service, Lar Housing Trust in partnership with Lar Operations CIC
• Customer First Centre - Customer Satisfaction, Wheatley Group
• Comprehensive CDM System Transformation, ACS Learning & Consultancy

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This award is aimed at programmes or projects that demonstrate an innovative approach which has made a real difference to the lives of tenants or customers. This could be any new product, service, or technology – being able to demonstrate innovation is the key. 

The finalists are:

• Street Hubs - A Household Recycling Solution, East Ayrshire Council
• Maximisation and Sustainability, Local Government Authority 
• South Lanarkshire Rent Income Support Team - Supporting Tenants to Migrate to Universal Credit, South Lanarkshire Council
• In-House Media Development, River Clyde Homes
• Hanover Connect - customers at the heart of a new digital era, Hanover Scotland
• Shandwick Street Pilot Project, Wheatley Group in partnership with MAST Architects
• Automation of Anti Social Behaviour Complaint Reporting, Falkirk Council
• Haugh Gardens, Falkirk Council
• Butterbiggings Road, Glasgow, C~urb (Part of the Link Group Companies)
• Kill, Prevent, Protect, ng Homes in partnership with Insite Specialist Services

This award will celebrate partnership and collaboration across the housing spectrum.

The finalists are:

• Furniture Project, Langstane Housing Association in partnership with The Royal Foundation - Homewards Project
• Argyll and Bute Health & Social Care Partnership (HSCP) - Empty Homes Project, Argyll and Bute Council in partnership with Shelter Empty Homes Partnership
• Whole System Approach to prevent homelessness and support people to thrive in their own home, Turning Point Scotland in partnership with Fife Council
• Hospital to Home - Housing Support for Queen Elizabeth National Spinal Injuries Patients, Housing Options Scotland in Partnership with The Queen Elizabeth National Spinal Injuries Unit
• Lochside Regeneration, Wheatley Homes South in partnership with Dumfries and Galloway Council
• Welcoming New Scots to Inverclyde, River Clyde Homes in partnership with Scottish Refugee Council
• Breaking Barriers to Support: Link Group's Lightning Reach Journey, Link Group in partnership with Scottish Federation of Housing Associations and Lightning Reach 
• Kilbeg - Sabhal Mòr Ostaig affordable homes, Sabhal Mòr Ostaig in partnership with Communities Housing Trust
• Tackling fuel poverty together, Hillcrest Homes
• OPAL Borders, Eildon Housing Association in partnership with National Lottery Community Fund, Cyrenians, Art in Healthcare and Scottish Borders Council

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Scotland’s housing sector has continued working hard to deliver much-needed affordable housing, and this award recognises developers who have built new residential developments in any recognised affordable tenure.

The finalists are:

• Tillydrone Affordable Housing, Oberlanders Architects
• Camby Burnside, Kingdom Housing Association
• Hallrigg Heights - Tarbolton, Ayrshire Housing
• Upper Achintore, Phase 1, Fort William, Link Group
• Calton Village, Wheatley Group in partnership with McTaggart Construction
• Beatlie Road, Winchburgh, Wheatley Group in partnership with McTaggart Construction
• 1-21 St Cuthberts, AHR
• Fair Isle Crescent, Peterhead, Osprey Housing in partnership with CHAP Group
• Darach Court, Glenelg, Lochalsh and Skye Housing Association
• Oakwood Edge, Mayfield, Lovell Parternships Limited in partnership with Melville Housing Association
  
  

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This award is aimed at landlords and their tenants who can show excellence in working collaboratively to scrutinise work, or to embed scrutiny within the culture of the organisation.

The finalists are:

• Service Improvement Group, Riverside Scotland
• Tackling Damp and Mould Together Scrutiny Review, Glen Oaks Housing Association
• Lettable Standard Scrutiny Project, Osprey Housing in partnership with OTRA - Osprey Tenants and Residents Association
• Paragon’s Tenant Scrutiny Panel: Small but Mighty, Paragon HA
• Scrutiny Panel Environmental Thematic review, Wheatley Group
  
  

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This award is open to all organisations operating in the private rented sector in Scotland. It is aimed at letting agents or landlords who strive to excel in the areas of customer service and innovation. 

The finalists are:

• I'M IN, East Ayrshire Council in partnership with Seascape and Ayr Housing Aid
• Raising the standard in Scotland's private rented sector, Lowther Homes
• Leading with values and responding to the challenge in the PRS, Homes for Good (Scotland) CIC

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This award acknowledges the critical importance of a range of bodies, organisations and local groups in revitalising communities and neighbourhoods. It also recognises that physical improvements go hand-in-hand with social and economic developments to make a real difference to people’s lives.

The finalists are:

• Water Row Phase 1, Govan Housing Group in partnership with Glasgow City Council and Govan Central Action Plan
• Langlands Road, Govan, Trust Housing Association in partnership with CCG Scotland
• Kirkbrae (69-77), Galashiels, Respindo Limited in partnership with Scottish Borders Council 
• Clydebank East, West Dunbartonshire Council in partnership with CCG
• Calton Village, Wheatley Group in partnership with McTaggart Construction
• Butler Court, Jedburgh, Scottish Borders Housing Association in partnership with HUSK Garage-to-Home Regeneration Specialists
• YMCA - Brandon Street, Motherwell, North Lanarkshire Council in partnership with CCG (Scotland) Ltd, Coltart Earley Architecture and Scottish Government More Homes

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This award recognises the social landlord or letting agency that has delivered a truly excellent service for their tenants over the past year.

The finalists are:

• Beyond Bricks and Mortar: Riverside Scotland’s People-First Approach Delivers Lasting Change, Riverside Scotland 
• Blue Triangle, Blue Triangle (Glasgow) Housing Association Ltd
• Trust - much more than a landlord, Trust Housing Association
• Back and embedded in our community, Parkhead Housing Association
• Together We Adapt and Transform Lives for Good, Muirhouse Housing Association
• Another Year Elder - Elderpark at 50!, Elderpark Housing
• Caledonia: Making Life Better, Caledonia Housing Association
• BHA - Realising the power of home, Berwickshire Housing Association
  
  

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This award will recognise organisations who are leading the way in driving professionalism, learning and development while delivery a great service for tenants. We want to hear from organisations who are fantastic to work for and drive good outcomes for their staff as part of the day job.

The finalists are:

• LEAD ON, East Ayrshire Council
• Highland's Housing Talent Strategy, Highland Council
• Empowered People - Exceptional Results, Hanover Scotland
  
  

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The right to an adequate standard of housing is inextricably linked to the right to the highest attainable standard of health. The right to health is a shared and inclusive right and good quality, sustainable housing is key to fulfilling this for individuals, families and communities. 

We want to hear from organisation who have made commitments to improve the health and wellbeing of the communities they serve.

The finalists are:

• Connecting Housing and Tenants Visit (CHAT), East Ayrshire Council
• Mount Pleasant, West Dunbartonshire Council in partnership with CCG
• Building a Fairer Falkirk: Tackling Poverty to Improve Health and Wellbeing, Falkirk Council
• Empowering residents through activity and inclusion, South Lanarkshire Council
• MyLA (My Life Ahead), Renfrewshire Council in partnership with Turning Point Scotland
• Financial Wellbeing Team, River Clyde Homes
  
  

This award celebrates projects, initiatives and organisations working to prevent or relieve homelessness in their communities. Judges will be looking for collaboration and evidence of positive change.

The finalists are:

• Housing First for Families - deliver life-changing outcomes for some of Scotland’s most vulnerable families, Riverside Scotland 
• Clovenstone Close Phase 1: Every Home Matters, Prospect Community Housing in partnership with City of Edinburgh Homelessness Prevention Team
• Mental Health and Wellbeing Services for Tenants, Link Group Housing Services in partnership with LinkLiving
• IPRS (Intensive Peer Recovery Support), Blue Triangle (Glasgow) Housing Association Ltd
• Homeless Prevention, Falkirk Council
• Whole system approach to prevent homelessness and support people to thrive in their own home, Turning Point Scotland in partnership with Fife Council
• Housing First, South Ayrshire Council
• 11,000 Keys To New Lives, Wheatley Group

As we get older the need for accessible housing to support independent living is more important than ever. This award recognises housing organisations whose new build design or retrofit projects and approaches enhance accessibility, inclusion and customers ability to live in their own home safely and as independently as possible.

The finalists are:

• Mount Pleasant, West Dunbartonshire Council in partnership with CCG
• Japp Gardens, Falkirk Council in partnership with Falkirk Council Health & Social Care Partnership
• Better Homes, Brighter Futures, Caledonia Housing Association

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The housing sector, like many others, is faced with the challenge of cutting carbon emissions to achieve the Scottish Governments’ net zero targets. 

This award celebrates organisations that can demonstrate they have overcome some of the significant challenges in cutting carbon emissions. Applicants may consider new developments, retrofit projects or any other initiatives that have helped reduce carbon emissions.

The finalists are:

• Isle of Arran Energy Efficiency Improvements, Trust Housing Association
• Pappert, West Dunbartonshire Council in partnership with CCG (Scotland) and MAST Architects 
• Kelvin Court Energy Efficiency Retrofit, Hanover Scotland

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This award celebrates projects, initiatives and organisations working to promote equality, diversity and inclusion and address housing disadvantage, including those supporting people with specific protected characteristics or redressing specific inequality.This initiative can be focused on changes within an organisation or on the services received by tenants. 

The finalists are:

• Digital Device Lending Library, Falkirk Council
• Children's Champion Project, North Lanarkshire Council 
• South Lanarkshire Futures Project - Supporting care experienced young people to live independently, South Lanarkshire Council 
• One Group, Many Voices - our 'Different Together' approach and using EDI data to inform our services, Wheatley Group

This award recognises the contribution of apprentices across the length and breadth of the housing sector in different areas and specialisms. The winner of this award will have demonstrated their commitment to personal development with achievement and attainment in learning.

Through their contributions in the workplace, applicants should demonstrate that they have exceeded expectations and made a difference to the organisation they work in. They will also be able to provide evidence of approaching day to day work with a positive outlook and demonstrating a willingness to be creative and innovation. 

The finalists are:

• Calum Murray, North Lanarkshire Council
• Rebecca Mason, Stirling Council
• Amy Cooper, South Ayrshire Council 
• Connor Murphy, South Lanarkshire Council
• Lauren Hooks, South Lanarkshire Council
• Callum Scouller, Ferguslie Park Housing Association
• Hannah Dyer, Ferguslie Park Housing Association
• Bella Kerr, Wheatley Group
• Riordan Mason, River Clyde Homes

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This award is for an individual and recognises excellent leadership in the sector. It aims to demonstrate the quality of leaders in housing and highlight how brilliant housing people are. 

The finalists are:

• Tracy Lennon, North Lanarkshire Council
• Diana MacLean, Riverside Scotland
• Barry Sweeney, Homes for Good

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The title of housing team of the year will be awarded to a team who have delivered an outstanding contribution to their organisation and for the housing sector. The award is designed to recognise achievement of something special, as part of developing new services, dealing with difficult situations or delivering the best services.  

The finalists are:

• Kara Haplin, Karen Grainger, Lisa Marie Brown, Nicola Gerrard and Fiona Campbell, Knowes Housing Association Ltd
• Collaborative Excellence in Rehousing - Enabling the Regeneration of Manse Gardens, Strachur, Trust Housing Association
• Tenant Participation Team, North Lanarkshire Council
• Carol Reid on behalf of the Housing Team (Income Recovery Manager and Officers | Neighbourhood Manager and Officers | Voids & Allocations Manager and Officers), Grampian Housing Association
• Wheatley Homes South
• Highland Housing Management Team, Highland Council
• River Clyde Homes Void Team, River Clyde Homes
• Out of Hours Housing Team, North Lanarkshire Council
• Sandra Connolly, Albyn Housing Society
• Clackmannanshire Council's Housing Team, Clackmannanshire Council

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The award celebrates individuals who can demonstrate that they have shown passion, commitment, and flair in delivering services for tenants and residents.

The finalists are:

• Megan Reynolds, Fyne Homes Ltd
• Mia Hastings, Kingdom Housing Association
• Hannah Cox, Highland Council
• Bryony O'Donnell, Falkirk Council
• Jenna Freer, South Lanarkshire Council
• Mia Smith, River Clyde Homes

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