Grab a coffee while catching up with colleagues and visiting our exhibitors.

This session will take place in the Lomond Auditorium.

Conference welcome

09:30

Callum Chomczuk

Callum Chomczuk

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National director, CIH Scotland and chair, CIH EDI group

Callum is the national director of the Chartered Institute of Housing Scotland, having taken on the post in September 2018. He initially joined the Institute in March 2018 as deputy director. He previously worked in consultancy as the head of public affairs for Pagoda PR after working in policy roles in the third sector and as a Scottish parliamentary researcher. Callum is a board member at Blackwood Homes and Care and former convenor of ASPA, the Association of Scottish Public Affairs

Pennie Taylor

Pennie Taylor

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Journalist, Pennie Taylor Communications

Pennie Taylor specialises in health, care and housing issues. Based in Glasgow, she was BBC Scotland’s first Health Correspondent and has also worked on the news desks of national newspapers. A former Head of Communications for the Lothian University Hospitals NHS Trust in Edinburgh, Pennie has inside knowledge of how public services work. This gives her a uniquely informed perspective from which to approach and stimulate debate.

There is joy and happiness all around us, sometimes we just need to slow down to find it. It’s been a difficult few years for many of us, so if there was ever a moment to lean in to a situation and pull from it all of the good we can find, it’s now.  

Gavin will challenge you to embrace the present – the right here, right now – to discover something in it that not only sets your soul on fire, but everyone’s around you.   

This session will take place in the Lomond Auditorium.

Life will see you now

09:40

Gavin Oattes

Gavin Oattes

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Managing director, Tree of Knowledge

Gavin Oattes is an international keynote speaker, award-winning comedian, and best-selling author.

Scotland is in the midst of a housing emergency. While we have ambitious targets to address housing demand, record levels of inflation are making it more and more expensive to build the social homes that we need. So, what do we do? At this session, we will discuss the options that ARE available to both the Scottish Government and social landlords and the role we all need to play in addressing this emergency.

Chair: Pennie Taylor

This session will take place in the Lomond Auditorium.

The housing emergency

10:10

Kezia Dugdale

Kezia Dugdale

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Chair, Shelter Scotland

Speaker information coming soon.

John Mills

John Mills

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Head of housing services, Fife Council

John Mills is currently Head of Housing Services with Fife Council. His main responsibilities include the leadership and direction of Scotland’s 2nd largest Local Authority Housing Service. He is Co-Chair of the Association of Local Authority Chief Officers (ALACHO). He was a member of the Scottish Government’s Homelessness & Rough Sleeping Action Group and is a member of the Scottish Government/CoSLA Homelessness Prevention Strategy Group. He was a member of the Prevention Review Group. He currently chairs the Sub-Group on RRTP’s. He is a member of the Housing 2040 Board. John is a Fellow of the Chartered Institute of Housing and Institute of Leadership. He was Chair of the Institute of Housing in Scotland in 2005 & 2006. He is an SQA External Verifier and Qualification Development Specialist for Housing in Scotland.

Pennie Taylor

Pennie Taylor

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Journalist, Pennie Taylor Communications

Pennie Taylor specialises in health, care and housing issues. Based in Glasgow, she was BBC Scotland’s first Health Correspondent and has also worked on the news desks of national newspapers. A former Head of Communications for the Lothian University Hospitals NHS Trust in Edinburgh, Pennie has inside knowledge of how public services work. This gives her a uniquely informed perspective from which to approach and stimulate debate.

Social housing plays a vital role in rural Scotland, sustaining rural communities and supporting them to thrive. However delivering housing services has never been more challenging for social landlords. Increasing costs and increasing expectations from customers and often across multiple locations is making service delivery more difficult and more demanding.

So at this session you will hear from landlords and tech providers  about how they are working together using IoT devices to deliver real value for their tenants, understand their preferences and provide better quality housing.

Chair: Adam Taylor-Drake

This session will take place in the tipi theatre.

Sponsored by

Rural living: Making communities and services sustainable

11:30

David Richmond

David Richmond

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National Accounts Manager, Aico

Adam Taylor-Drake

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Aico Head of Customer Success for HomeLINK

The Scottish Government launched a consultation on the Heat in Buildings Bill in Autumn 2023 which would set the path to net zero housing through minimum energy efficiency standards and requirements for zero emissions heating systems across the housing sector. As the Bill is being prepared, join this discussion to inform the Existing Homes Alliance’s influencing work and ensure the Bill is fit for purpose. 

Chair: Duncan Smith

This session will take place in Carron two.

Roundtable breakout: Net zero – what does the Heat in Buildings Bill mean for you?

11:30

Gillian Campbell

Gillian Campbell

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Communications and public affairs lead, Existing Homes Alliance Scotland

Gillian supports the EHA working across sectors and with government at all levels to shape the policy, regulatory and funding framework so that it delivers the transformation needed to ensure Scotland meets climate change and fuel poverty targets. In addition to supporting the EHA, Gillian is an independent housing consultant who has worked with local and national government, registered social landlords and national membership organisations for over 25 years.

Duncan Smith

|

Head of energy and sustainability, River Clyde Homes

Speaker information coming soon.

Housing prides itself on being a value-based profession but what does this actually mean and how can our profession take a more proactive approach on equality, diversity and inclusion (EDI) in the workplace?  

Come together with your fellow Festival goers to discuss to what extent inclusion and diversity are present in organisational culture, leadership and management behaviours and challenge leaders on the steps they are not taking. 

Speakers will be announced at the start of the session. The nature of the session relies heavily on audience participation and engagement.

Facilitator: Alison Inman

This session will take place in Carron one.

Campfire breakout: How diverse is it anyway?

11:30

Alison Inman

Alison Inman

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Past president, Chartered Institute of Housing

Alison is a past president of CIH and a board member of Saffron Housing Trust, Tpas England, and Housing Diversity Network.

With the enactment of the provisions in the 2021 Domestic Abuse (Protection Orders) Act, social landlords have even more power to support victims of abuse to stay in their own home. But do they know how to use them, and do they have a policy in place at all?  

Explore the steps you need to take to develop and embed a successful domestic abuse policy and hear from those that have taken. 

Chair: Jules Oldham

This session will take place in Boisdale.

Cabaret workshop breakout: Domestic abuse - putting promises into policy

11:30

Michelle Harrow

|

Service manager – housing (neighbourhood services), Dundee City Council

Speaker information coming soon.

Sophie Gwyther

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Lead officer – violence against women partnership, Dundee City Council

Speaker information coming soon.

Jules Oldham

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Policy and influencing, Scottish Women's Aid

Speaker information coming soon.

With permanent rent controls on the way, ambitious new energy efficiency standards expected by 2028 and a new regulator on the way, many in the private rented sector (PRS) are choosing to exit stage-left.  

While a smaller sector may not have been the intention of changes, it now begs the question what role can and should the PRS play in delivering dynamic, accessible housing options in Scotland. Join us as we consider the future for the PRS in Scotland. 

Chair: John Blackwood

This session will take place in Alsh.

Sponsored by

Panel breakout: The future of the PRS

11:30

John Boyle

|

Director of research and strategy, Rettie & Co

Speaker information coming soon.

Dr. Susan Aktemel

Dr. Susan Aktemel

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Founder and Executive Director, Homes for Good

Susan Aktemel is the founder of Homes for Good, a unique private rented sector housing provider. After 20 years of working in community regeneration through Impact Arts, she started Homes for Good as the first social enterprise letting agency in Scotland in 2013. Susan has led the growth of Homes for Good, raising over £20m to create a portfolio of over 300 homes for people in housing need, and aims to reach 1000 homes under management by 2025, including expansion to other parts of the UK. She is also a Senior Enterprise Fellow at Strathclyde University, and at Goldsmiths University, where she focuses on social impact and innovation.

John Blackwood

John Blackwood

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Chief executive, Scottish Association of Landlords

John Blackwood has worked in the private rented sector for nearly 30 years and is widely recognised as one of the leading voices in the Scottish private rented sector. He represents SAL on a number of Scottish Government committees working to inform and influence housing policy. John is managing director of Gladstones Property Investment Managers and chairman of Scotland’s national accreditation scheme for private landlords and letting agents, Landlord Accreditation Scotland (LAS). John also holds a judicial appointment as a member of the First-tier Tribunal for Scotland (Housing & Property Chamber) and is a Fellow of the Chartered Institute of Housing.

Enjoy lunch while catching up with colleagues and visiting our exhibitors. 

With inflation still soaring, interest rates at a 15-year high and the cost of living crisis impacting all parts of society, the economic context impacts everyone working in and living in the housing sector. But where do we go from here? Is the cost of living crisis the new normal or can we use this crisis to make our economic system work for people and planet? At this session, we will discuss the likely changes to the economic outlook over the next 12 months, what this means for our sector, our organisations and tenants and what role we can all play to improve the economic wellbeing for everyone.   

Chair: Pennie Taylor

This session will take place in the Lomond Auditorium.

The economy keynote

13:40

Laurie Mcfarlane

Laurie McFarlane

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Co-director, Future Economy Scotland

Laurie is a visiting fellow at the UCL Institute for Innovation and Public Purpose (IIPP). Before this, he was a senior economist at the New Economics Foundation. Laurie is also the co-author of the critically acclaimed book ‘Rethinking the Economics of Land and Housing’.

Susan Murray

Susan Murray

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Director, The David Hume Institute

Susan is Director of the David Hume Institute, the Edinburgh based think tank established in 1985 to increase diversity of thought on the economy and related public policy. Susan has studied at the University of Edinburgh, Goldsmiths College University of London, Aberdeen Business School and is a Clore Social Leadership Fellow.

Pennie Taylor

Pennie Taylor

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Journalist, Pennie Taylor Communications

Pennie Taylor specialises in health, care and housing issues. Based in Glasgow, she was BBC Scotland’s first Health Correspondent and has also worked on the news desks of national newspapers. A former Head of Communications for the Lothian University Hospitals NHS Trust in Edinburgh, Pennie has inside knowledge of how public services work. This gives her a uniquely informed perspective from which to approach and stimulate debate.

In today's data-driven world, landlords are sitting on a treasure trove of information that can revolutionize their operations. However, the sheer volume of data can be overwhelming, making it difficult to extract meaningful insights. This session will delve into the concept of data-driven decision-making, equipping landlords with the tools and strategies to transform data into actionable intelligence and consider the questions we need to answer to improve outcomes for tenants.

Chair: Gregor Morrison

This session will take place in the tipi theatre.

Sponsored by

Unlocking efficiency: Harnessing data for landlord success

14:30

Emily Dorrian

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Senior Housing Development Officer, West Dunbartonshire Council

Robert Clegg

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Property Services Manager, Whiteinch and Scotstoun Housing Association

Gregor Morrison

Gregor Morrison

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regional specification manager- Scotland West, Aico

Born and raised in the west of Glasgow, I graduated with a BSc (Honours) in Environmental Management & Planning from Glasgow Caledonian University in 2015. Since then I have worked within the Electrical industry, beginning my career as a Graduate Sales Manager within distribution, before being offered my first role within Specification for Siemens in 2017. This allowed me to begin my journey working alongside Local Authorities and social housing providers before joining the team at Aico in 2019 as a Regional Specification Manager for the Scotland West region. This has provided the opportunity to continue the journey and build new relationships working closely with Local Authorities, Housing Associations, consultants & Electrical contractors; helping manage specifications towards creating safer communities within Scotland.

We know the Scottish Government’s Housing Bill is imminent but what is being proposed, what impact will it have on the housing sector and will it address the challenges every landlord and letting agent is facing? At this session, CIH Scotland policy and practice manager Ashley Campbell will talk through what we know about the upcoming legislation and challenge you to think about what else we need to see included. 

Chair: Jim Hayton

This session will take place in Carron two.

Roundtable breakout: What you need to know about the Housing Bill

14:30

Ashley Campbell

Ashley Campbell

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Policy and practice manager, CIH Scotland

Ashley's role involves ensuring members views are reflected in responses to local and national consultations, developing briefings and practice materials to keep the sector up to date with the latest changes and working to influence policy and legislation. Ashley is also vice-chair of the board at Hanover Scotland Housing Association and a trustee of the Existing Homes Alliance.

Jim Hayton

Jim Hayton

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Housing specialist

Jim Hayton has worked in Scottish housing for more than 40 years. He started in the community-based housing association movement in the early 80’s, but spent most of his career with South Lanarkshire Council, latterly as Director of Housing & Technical Resources, where he oversaw a large department of some 1800 staff, the management of 30,000 council homes, and delivery of the council’s capital investment programmes. He retired from SLC in 2010, and in 2011 became the first policy manager at ALACHO, in which capacity he was elected as a first joint chair of the then newly established national Joint Housing Policy Delivery Group. He served as a member of the European Housing Partnership from 2015 to 2017. From 2016 - 2022 he was a board member at CIH Scotland. Recently he chaired the Scottish Government’s national working group tasked with reviewing standards for temporary accommodation. He also worked for four years with Scotland’s Housing Network on private sector housing policy issues, prior to retiring at the end of 2023. Jim plans to continue his involvement in the Scottish housing sector as a member of the development committee at West of Scotland HA, and as chair of Under One Roof, the Scottish charity concerned with the maintenance and improvement of our older housing stock.

Despite policy, strategy and legislation, homelessness in Scotland is still increasing and waiting lists are growing quicker than homes can be built. Listen to and talk to those working in and experiencing the homelessness system about their insight into our homelessness crisis and  crucially what we must do next. 

Speakers will be announced at the start of the session. The nature of the session relies heavily on audience participation and engagement.

Facilitator: Alison Inman

This session will take place in Carron one.

Campfire breakout: My lived experience - being homeless in Scotland

14:30

Alison Inman

Alison Inman

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Past president, Chartered Institute of Housing

Alison is a past president of CIH and a board member of Saffron Housing Trust, Tpas England, and Housing Diversity Network.

This will be a highly interactive session run by Eileen McCallum of McCallum Training. Eileen has been working in housing for over 44 years and training for the CIH for over 35. She is a condensation and dampness nerd and has been training all over the UK on this topic continuously since January 2023.

The session will have three strands, looking at the issues of heating and insulation, ventilation and mould removal. It will be extremely participative and will allow delegates to share their successes and their struggles when dealing with this topical and enduring issue. 

This session will take place in Boisdale.

Cabaret workshop breakout: No more excuses - tackling damp and mould head on

14:30

Eileen McCallum

|

Training consultant, McCallum Training

Eileen McCallum has been working in housing for over 44 years and training for the CIH for over 35. She is a condensation and dampness nerd and has been training all over the UK on this topic continuously since January 2023.

New tech is everywhere but to what extent has the housing sector woken up and realised the opportunities. Join us at this panel session where we will hear from two of Scotland’s leading social landlords who will talk about how they have put artificial intelligence and other types of new technology into practice and what the future could and should hold for digital innovation and customer service in the housing sector. 

Facilitator: Graeme Hamilton

This session will take place in Alsh.

Sponsored by

Panel breakout: Blueprint for future living

14:30

Kirsty Morrison

Kirsty Morrison

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Group CEO, Albyn Housing Society

Kirsty joined Albyn in February 2021 in an interim capacity and was appointed to the director of customer services role that June. In August 2021, she transitioned to the role of interim chief executive, and was appointed permanently to this role in July 2022. Kirsty has 20 years’ experience in strategic development, business improvement and innovation, business development and performance and change management, in both housing and community safety services. Laterally, Kirsty was commissioned to redesign service delivery and significantly improve performance in an RSL, and to improve culture and employee engagement. She also led on a successful Transfer of Engagements. Kirsty has a Post Graduate Diploma in Housing Studies and an MA (Hons) in English.

Simon Fitzpatrick

Simon Fitzpatrick

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CEO, Blackwood

Simon is the Chief Executive of Blackwood Homes and Care. He has over 20 years’ experience in housing and asset management across public, private and third sectors with significant experience in the delivery of projects ranging from new build developments to innovative systems integration. He is a member of the Chartered Institute of Housing, an alumnus of the University of Stirling, and an active sector contributor. Over the past decade Simon has been responsible for the design and delivery of the award-winning Blackwood House, CleverCogs, the Peoplehood Project and, most recently, Blackwood’s ‘Blueprint for Independent Living’.

Graeme Hamilton

Graeme Hamilton

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Board member, CIH Scotland and consultant

Graeme is a member of the Scottish Board of CIH. He worked in many roles with Glasgow City Council, Glasgow Housing Association and Wheatley Group for over 30 years, latterly being responsible for the development of digital innovations and online services, and a few years before Covid-19 Graeme acted as a significant disruptor across the sector. Since taking early retirement, Graeme, in his independent professional consultancy role, has offered project management and training services to a number of organisations across different sectors in Scotland.

The Scottish Government vision for high quality, affordable, low carbon and healthy homes is to be commended but  given the scale of the ambition  how can landlords  develop a successful asset management programme that meet the expectation of customers, regulators and is delivered in a sustainable way? At this session we will hear from landlords and partners about how new tech is already revolutionising asset management and help social landlords deliver on their strategic ambitions on net zero, RAAC, damp and mould and housing standards.

Chair: Rory Fraser

This session will take place in the tipi theatre.

Sponsored by

What does a strategic approach to asset management look like?

15:50

Rory Fraser

|

Aico Regional Specification Manager

With tenant expectations ever increasing and the demands on landlords never higher how can we deliver great customer service? At this session, we will hear from Jo Causon, CEO at The Institute of Customer Service and Victor da Cunha, chief executive at Curo about how we can better use data, insight and engagement to meet the needs of our tenants.

Chair: Pennie Taylor

This session will take place in the Lomond Auditorium.

Keynote: Customers first

15:50

Jo Causon

Jo Causon

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CEO, The Institute of Customer Service

Over the last 10 years she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s barometer of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment. Jo brings a wealth of experience from the commercial sector, enabling her to put customer service at the heart of the boardroom agenda.

Victor da Cunha

Victor da Cunha

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Chair, National Housing Federation Diversity, Equalities and Inclusion Group, member, Better Social Housing Review Steering Group and chief executive, Curo

Victor has also worked with Brent Council, East Thames Housing Group and Estuary Housing Association. Currently, he is a non-executive Director of T3 a For Profit Registered Provider, which is regenerating Elephant and Castle. Victor has worked in social housing for over 30 years and believes that a home is one of the essential building blocks for a successful life and is driven by a desire to ensure that everyone in society has a right to expect and have access to a safe, healthy, affordable and warm home. He feels lucky to be able to do something which he finds personally rewarding and makes a positive difference to so many people’s lives.

Pennie Taylor

Pennie Taylor

|

Journalist, Pennie Taylor Communications

Pennie Taylor specialises in health, care and housing issues. Based in Glasgow, she was BBC Scotland’s first Health Correspondent and has also worked on the news desks of national newspapers. A former Head of Communications for the Lothian University Hospitals NHS Trust in Edinburgh, Pennie has inside knowledge of how public services work. This gives her a uniquely informed perspective from which to approach and stimulate debate.

Grab a coffee while catching up with colleagues and visiting our exhibitors.

We are potentially months away from a general election and a new administration leading the UK. Given the ongoing economic challenges what would each of the main parties look to prioritise, what would be the impact on Scotland and the Scottish Government and how would they seek to support the housing sector. At this session you will get a chance to hear from a representative from the 5 main parties about why they should be trusted with your vote.

Chair: Pennie Taylor

This session will take place in Boisdale.

General election hustings

08:15

Paul McLennan MSP

Paul McLennan MSP

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Minister for Housing, Scottish Government

Paul McLennan served as a local councillor for the Dunbar and East Linton multi-member ward of East Lothian Council since 2007, and was leader of the Council from 2009 to 2012. He has been a board member of NHS Lothian, the regional offices of Scottish Enterprise and the Commission on School Reform. He was elected as MSP for East Lothian in 2021.

Miles Briggs MSP

Miles Briggs MSP

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Scottish Conservatives

Miles Briggs MSP for Lothian, was born in 1983 and elected to the Scottish Parliament as a Member for Lothian Region in May 2016. Miles is the Shadow Cabinet Secretary for Local Government, Housing & Social Justice. He was previously the party Chief Whip and before then the Shadow Minister for Health. Miles is Co-Convenor of the Parliament’s Cross-Party Group on Cancer and Convenor of the Parliament’s Cross-Party Group on Scottish Horseracing & Bloodstock Industries. He is actively involved in numerous other Cross-Party Groups. Miles attended Robert Gordon University in Aberdeen where he studied Management & Politics. Following graduation, Miles worked for The Executive Council of the Province of Prince Edward Island, Canada. He then spent 10 years working as a Political Adviser to MSPs Dr Nanette Milne and Liz Smith. Outside of politics Miles is a keen hill walker, having completed 83 Munros to dates, and is also interested in rugby, countryside issues, photography, Scottish history & music.

Councillor Martha Wardrop

Councillor Martha Wardrop

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Scottish Green Party

Cllr Martha Wardrop is Chair of the Economy, Housing, Transport and Regeneration City Policy Committee at Glasgow City Council. Martha has been the Scottish Green Party Councillor for the Hillhead Ward since May 2007.

Councillor Dr Soryia Siddique

Councillor Dr Soryia Siddique

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Deputy leader, Glasgow Labour Group and spokesperson, Glasgow Labour Housing

Soryia has lectured science based courses in further education colleges for over 14 years. This is her 3rd term serving as a councillor in the most diverse ward in Scotland. She campaigned successfully for the Govanhill Aquisition Programme, which resulted in hundreds of substandard private lets brought to tolerable standard and become part of the local housing associations Social Housing stock. She is currently working in Higher Education and serving as a councillor.

Paul McGarry

Paul McGarry

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Spokesperson for housing and homelessness, Scottish Liberal Democrats

Paul is the Housing Spokesperson for the Scottish Liberal Democrats, he is also the Vice Convenor of the party and leads their Central Scotland list for the Scottish Elections. Paul has been a leading voice within the party on housing policy for nearly a decade, he was one of few politicians with a lived experience of homelessness. Paul has a special interest in homelessness policy and the work of Housing associations

Pennie Taylor

Pennie Taylor

|

Journalist, Pennie Taylor Communications

Pennie Taylor specialises in health, care and housing issues. Based in Glasgow, she was BBC Scotland’s first Health Correspondent and has also worked on the news desks of national newspapers. A former Head of Communications for the Lothian University Hospitals NHS Trust in Edinburgh, Pennie has inside knowledge of how public services work. This gives her a uniquely informed perspective from which to approach and stimulate debate.

This session will take place in the Lomond Auditorium.

Welcome to day two

09:30

Gavin Smart

Gavin Smart

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Chief executive, Chartered Institute of Housing

Gavin Smart CIHCM is chief executive at the Chartered Institute of Housing. Prior to joining CIH, Gavin was assistant director of research and futures at the National Housing Federation from 2004 to 2012. Born in Cardiff, Gavin studied public administration at the Polytechnic of Wales and then gained an MSc in sociology at the University of Bristol, where he worked as a research associate on projects for the Department of the Environment, Housing Corporation, Scottish Office and local authorities.

This session will take place in the Lomond Auditorium.

Presidential address

09:40

Jill Murray BA FCIH

Jill Murray BA FCIH

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President, Chartered Institute of Housing

Jill is an accomplished chief executive and housing professional with extensive leadership skills, knowledge and experience. Having spent the majority of her 42yr housing career in social housing, her experience has included a path of continuous learning in organisations of varying structures, size and capacity, which has afforded her a diverse range of skills and knowledge across housing association, local authority and the private sector. Throughout her career, her enthusiasm for excellence in leadership has inspired her to develop further and to develop others. Jill’s work on leading and empowering staff and regenerating communities has attracted both regional and national recognition, including various personal and organisational awards. The story surrounding the success of her leadership approach in Byker, Newcastle, has been included as a chapter in a book titled ‘Hope Under Neoliberal Austerity’ published in April 2021. Jill’s role as the chief executive of a housing association for over nine years, provided her with in-depth and specialist knowledge of strategic leadership, culture, planning, good governance, assurance, risk management, community regeneration and co-creation. Jill is President of the Chartered Institute of Housing and a NED in a large NHS Mental Health Foundation Trust, where she also chairs the People, Culture and Diversity Committee.

Later this Parliamentary year, we are expecting the publication of the Scottish Government’s Housing Bill, the first piece of regular housing legislation in almost a decade. But what can we expect from the legislation and to what extent does it meet the ambitions of Housing to 2040 and the challenges the sector is facing everyday? Join us at this session where we will hear from the housing minister, Paul McLennan MSP and to discuss housing policy, housing practice and what the sector really needs. 

Chair: Pennie Taylor

This session will take place in the Lomond Auditorium.

Housing Bill and Housing to 2040

10:00

Paul McLennan MSP

Paul McLennan MSP

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Minister for Housing, Scottish Government

Paul McLennan served as a local councillor for the Dunbar and East Linton multi-member ward of East Lothian Council since 2007, and was leader of the Council from 2009 to 2012. He has been a board member of NHS Lothian, the regional offices of Scottish Enterprise and the Commission on School Reform. He was elected as MSP for East Lothian in 2021.

Professor Duncan Maclennan

Professor Duncan Maclennan

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Professor in urban economics, University of Glasgow

Duncan is Emeritus Professor in Urban Economics at the University of Glasgow, is a visiting Professors in the City Futures Research Centre at UNSW (Sydney) and an Adjunct Professor in Housing Economics at The Canadian Housing Evidence Centre at McMaster University (Ontario). Duncan is an applied economist with interests in the economic functioning of and policies for housing systems, neighbourhoods, and cities. He has spent most of his career in different research leadership roles at the University of Glasgow (where he led the ESRC UK Centre for Housing Research from 1982-1999) and the University of St Andrews (2008-2016). He has held visiting Chair appointments at the Wharton Business School (Sussman Chair) and the Economics Department at the University of California at Berkeley (Regent’s Professor). Whilst in these posts he was the economic adviser to the Rowntree Foundation (1989-2003), part-time adviser to the Minister of Housing and Planning in Warsaw (1990-94) and was principal adviser to OECD on urban affairs 1983-97 and served on the Board of Scottish Homes from 1989-1999. Duncan then spent a decade in senior posts in government (as Special Adviser to the First Ministers of Scotland, Chief Economist in the Canadian Federal Department for Infrastructure and Cities and Chief Economist and Deputy-Secretary for Strategy and Policy in the Government of Victoria in Australia) before returning to academic research and writing. Over the last decade his work has focused on the connections between housing outcomes and the economy. A series of research projects, undertaken in Australia, Canada, and the UK on the effects of housing outcomes on productivity, stability and wealth redistribution are summarised in ‘Housing: Tackling the Elephant in the Economy’ (the second most cited housing report in Australia in 2022), ‘Housing and the Metropolitan Economy’’ for CMHC (Ottawa, 2023) and on short papers on housing in the economy for the ESRC Economics Observatory in February 2023. He currently has academic papers under review that focus on ‘Productivity: a missing perspective in housing economics’, ‘Restoring the housing sector to regional and metropolitan economics and policies’ and ‘A systems approach to remaking housing policy governance’.

Pennie Taylor

Pennie Taylor

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Journalist, Pennie Taylor Communications

Pennie Taylor specialises in health, care and housing issues. Based in Glasgow, she was BBC Scotland’s first Health Correspondent and has also worked on the news desks of national newspapers. A former Head of Communications for the Lothian University Hospitals NHS Trust in Edinburgh, Pennie has inside knowledge of how public services work. This gives her a uniquely informed perspective from which to approach and stimulate debate.

On International Women’s Day 2024, we will #InspireInclusion and talk about female financial empowerment”

During this session Jenyfer will discuss women’s economic empowerment and how we should plan to build financial resilience into our lives. If we empower women to be financially resilient then this benefits communities and societies as a whole. Jenyfer will cover several topics including planning for the future in relation to pensions and retirement but also how we can take action to support women in the current cost-of-living crisis who may be in low wage employment or juggling caring responsibilities and employment at the same time. Join WISH Scotland for an enlightening and informative discussion

Chair: Kirsty Wells

This session will take place in the the tipi theatre.

Building financial resilience

10:00

Jenyfer Beardsley

Jenyfer Beardsley

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Partner, St James's Place

Jenyfer has been a financial Adviser for 27 years, specialising in educating and empowering other women to become more financially resilient. She provides a comprehensive financial Planning and Wealth Management service to businesses, individuals and families, to help them achieve their financial goals irrespective of their resources or stage of life.

Kirsty Wells

Kirsty Wells

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Director of Consultancy, Housemark and Chair of WISH Scotland

Kirsty has a career spanning over 25 years in the social housing sector. Based in Scotland, she joined Housemark in 2012 and is currently the Director of Consultancy, leading our team of staff and associates to deliver data and housing assignments to our customers in the sector. She is passionate about tenant and resident engagement having spent 13 years as a Development Manager with the Tenants Information Service, supporting landlords and tenants in Scotland. Previously, Kirsty worked as a Housing Officer in two local authorities. She served as a CIH Scotland board member for eight years from 2010 to 2018 and in April 2022, Kirsty became the inaugural Chair of the Board of Women in Social Housing (WISH) Scotland.

The changing demographic of Scotland is impacting the stock and services we need to provide, but are we building what is required and are we working with health and care partners to deliver the services people need? Come along to get involved in the conversation around how housing can take on a bigger role in the health and social care. 

Chair: Anne Hendry

This session will take place in Carron two.

Roundtable breakout: An ageing population

11:30

Professor Vikki McCall

Professor Vikki McCall

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Professor of social policy, Stirling University

Dr Vikki McCall’s work includes leading projects focusing on housing, ageing, stigma, co-production the role of front-line workers, service users, volunteers and the policy process. Professor McCall is the principal investigator on UK-wide projects including the Intersectional Stigma of Place-based Ageing (ISPA) project funded by the ESRC (2022-2027) and the Inclusive Living Support for Older People in Residential Care (INVITE) project funded by the Longleigh Foundation (2020-2023). She is also Co-I on the UKRI-funded Designing Homes for Healthy Cognitive Ageing: co-production for Impact and Scale (DesHCA) project (2020-2024).

Anne Hendry

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Professor, University of the West of Scotland

Speaker information coming soon.

Housing officers and frontline staff are a landlords’ biggest asset when it comes to realising the sector’s core purpose.  They build trust and knowledge of household circumstances through connections and relationships with tenants, as well as building on-the-ground knowledge of housing stock. 

Following the tragic death of Awaab Ishak in Rochdale, as housing professionals we must ask what we can do better to increase professionalism? What skills, values, behaviours, and knowledge does that require? Come together with our speakers for a valuable discussion on how we should move forward as sector.  

Speakers will be announced at the start of the session. The nature of the session relies heavily on audience participation and engagement.

Facilitator: Alison Inman

This session will take place in Carron one.

Campfire breakout: The role of the housing officer

11:30

Alison Inman

Alison Inman

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Past president, Chartered Institute of Housing

Alison is a past president of CIH and a board member of Saffron Housing Trust, Tpas England, and Housing Diversity Network.

Join us at this interactive session as we explore how to challenge decision making and build your personal resilience. Watch scenarios play out and, alongside your fellow delegates, decide on the best course of action to challenge issues in an effective way. This session will provide an opportunity to learn how to take action and address issues in a constructive way that will build your personal resilience. 

Facilitator: Jo Leckie

This session will take place in Boisdale.

Cabaret workshop breakout: Building your resilience

11:30

Jo Leckie

Jo Leckie

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Owner and principal consultant, Big Picture Training & Learning Design Ltd

Jo is known for her passion for service excellence and hearing the customer's voice. She has worked in the social housing sector for more than 30 years, 17 of which have been in senior operational and leadership roles in both the UK and Australia. She has a broad and contemporary knowledge of the social housing sector.

As our two-year research project on RRTPs with Fife Council comes to an end we’ll reflect on what we’ve learned about the progress being made on tackling homelessness but also consider ongoing challenges as the number of people experiencing homelessness remains at an all-time high. What more can local authorities do and how can the Regulator support better practice?

Chair: Margaret-Ann Brunjes

This session will take place in Alsh.

Sponsored by

Panel breakout: Rapid Rehousing Transition Plans – what have they achieved and what comes next for homeless services?

11:30

Gavin Smith

Gavin Smith

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Service manager, housing access, Fife Council and chair, CIH Scotland board

Like many others, I fell into housing without really knowing what a vital industry I was getting into. Starting as a naïve Skillseeker almost 27 years ago, I now feel privileged to be a Service Manager for one of the biggest landlords in the country with responsibility for homelessness, housing access and service commissioning arrangements. My time at the University of Stirling helped confirm that good quality housing is central to life opportunities. I am the current Chair of the Chartered Institute of Housing Scotland Board as well as the former Chair of Ore Valley Housing Group.

Michael Cameron

Michael Cameron

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Chief executive, Scottish Housing Regulator

Michael is the Chief Executive of the Scottish Housing Regulator, the regulator of Registered Social Landlords (RSLs) and local authority housing services in Scotland. His career has centred on the provision of social housing, public health and welfare services, with the last twenty three years in the inspection and regulation service of the Scottish Housing Regulator and its predecessor organisations. Michael was educated at the University of Glasgow.

Margaret-Ann Brunjes

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Chief executive, Homeless Network Scotland

Speaker information coming soon.

Enjoy lunch while catching up with colleagues and visiting our exhibitors. 

Equality in Housing is a podcast which seeks to address all aspects of disadvantage in the Scottish housing sector and beyond. This includes all protected characteristics as defined by the Equality Act 2010, and also other disadvantaged groups not covered by that, but who face individual challenges. It looks at how those accessing housing can be affected, but also the impact on the workforce.

For this live episode, we’ll be focussing on equality and intersectionality in the context of today’s housing climate in Scotland – as an increasing number of local authorities announce housing emergencies and make bold choices, how can we make sure that no one gets left behind?

This session will take place in the tipi. 

Equality in housing podcast

12:40

Dr Gareth Young

Dr Gareth Young

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Knowledge exchange and impact fellow, CaCHE

Gareth leads on the UK Collaborative Centre for Housing Evidence's EDI work and is co-host of the Equality in Housing podcast, a partnership with Housing Options Scotland.

Pedro Cameron

Pedro Cameron

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Head of engagement, Housing Options Scotland

Pedro leads engagement, communication and volunteering for Housing Options Scotland, which provides housing advice and information to disabled people, older people and members of the armed forces community. He is co-producer and co-host of the Equality in Housing podcast, which won the inaugural Marion Gibbs Award for Equality in Housing in 2023 at the CIH Scotland Awards.

Rhiannon Sims

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Senior policy officer, Crisis

Speaker information coming soon.

Since the decision from the UK Government to require senior housing professionals to be qualified, there has been increasing interest in professionalisation from across the sector. And in Scotland, despite the lack of requirement, practitioners want to know more about how they can evidence their professional practice. Come along to discuss the role of professional standards, professional qualification and what we mean by professional standing in Scotland’s housing sector. 

Chair: Amanda Britain

This session will take place in Carron two.

Roundtable breakout: Proud to be professional - how do we showcase professional practice in Scotland's housing sector

13:40

Kerry Clayton

Kerry Clayton

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Governance and compliance manager, Elderpark Housing Assocation and vice-chair, CIH Scotland Board

Kerry is the current Vice-chair of CIH Scotland and works as a Governance and Compliance Manager for Elderpark Housing with 20 years experience working across housing management, maintenance and corporate services, providing her a broad range of expertise and understanding of how professionalism impacts the standards of service provided to customers. Extremely passionate about the work of CIH and being professional, Kerry has also lectured on the CIH level 4 certificate and delivers training to help support continuous professional development. Kerry also recently led on the award winning submission from Elderpark Housing at the CIH Scotland awards on Excellence in Learning and Development which showcased Elderpark’s commitment to ensuring professionalism throughout the organisation.

Amanda Britain

Amanda Britain MA CIHCM

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Chair, CIH Scotland Education and Professionalism Group

Amanda chairs CIH Scotland’s Housing Education and Professionalism group. The Group’s aim is to enhance the housing education and professionalism of those working in the housing sector in Scotland. A past Chair of CIH Scotland and a career long member of the CIH, Amanda has worked in housing at both national and local levels, held positions in further education, and been an expert specialist and adviser to the Scottish Government. She has a particular interest in the contribution that housing makes to people’s overall wellbeing, contributing across Scotland’s National Performance Framework. Most recently, Amanda’s focus has been on the communications sector and digital transformation – during Covid, she led national programmes providing iPads to care home residents, developing digital solutions for people who use drugs and supporting the Housing & TEC initiative. Amanda is Scotland Member of the Communications Consumer Panel, a committee of Ofcom, and a Capability Scotland board member.

In October 2023, the Scottish Government published a rural and islands housing action plan. But, given the range of priorities facing the sector, how do we ensure policy and decision makers respond to the uniqueness of rural housing challenges and the reality of key workers, young people, and families being priced and pushed out of rural areas due to a lack of affordable housing.

At this campfire session, discuss the challenges and successes of delivering housing in rural and island communities. This is an opportunity to share ideas about what we can do to address construction capacity, skills, and supply chain challenges, as well as concerted efforts to tackle the fuel poverty that is disproportionately high in rural and island Scotland.

Speakers will be announced at the start of the session. The nature of the session relies heavily on audience participation and engagement.

Facilitator: Alison Inman

This session will take place in Carron one.

Campfire breakout: Rural and island housing – what we really need

13:40

Alison Inman

Alison Inman

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Past president, Chartered Institute of Housing

Alison is a past president of CIH and a board member of Saffron Housing Trust, Tpas England, and Housing Diversity Network.

Good quality housing is a basic human right. However it is not always a lived reality for tenants So what can and what should landlords do to ensure that they deliver a high-quality service for their tenants? 

Facilitators: Jo Leckie and Sian Humphries

This session will take place in Boisdale.

Cabaret workshop breakout: Delivering repairs and maintenance - how can we improve the standard of our service?

13:40

Joanne Forbes

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Head of property services, South Lanarkshire Council

Speaker information coming soon.

Siân Humphries

Siân Humphries

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Lead associate, Big Picture Training & Learning Design Ltd

Siân is an experienced leader who has worked for both social housing providers and contractors. She brings together her experience of the public and private sector, as well as her knowledge of lean processes, to help support organisations deliver great services. Siân specialises in repairs and maintenance, delivering a great customer experience and empowering operatives and planners to do the right thing for customers. Siân has a degree in housing studies and qualifications in Lean six sigma, training, coaching, and mentoring.

Jo Leckie

Jo Leckie

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Owner and principal consultant, Big Picture Training & Learning Design Ltd

Jo is known for her passion for service excellence and hearing the customer's voice. She has worked in the social housing sector for more than 30 years, 17 of which have been in senior operational and leadership roles in both the UK and Australia. She has a broad and contemporary knowledge of the social housing sector.

Despite Scotland’s rented sector managing around one million homes and employing tens of thousands of practitioners to help manage these homes and support their tenants, we, unlike other similar professions, have no dedicated workforce strategy. 

However, despite the absence of a government lead, our profession is take to recruit and retain new talent across the sector. 

At this session you will hear from landlords and young people about how and why to build relationship with school in order to attract the next generation of talent and from Melville Housing Association about how they are reimagining the working week for all their staff to give them the right work life balance. 

Chair: Kirsty Wells, director of consultancy, Housemark and chair, WISH Scotland

This session will take place in Alsh.

Sponsored by

Panel breakout: Housing works

13:40

Clair Malpas

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Chief executive, Cassiltoun Housing Association

Speaker information coming soon.

Lee Thomson

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Housing assistant, Cassiltoun Housing Association

Speaker information coming soon.

John McMorrow

John McMorrow

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Chief executive, Melville Housing Association

John McMorrow is the Chief Executive of Melville Housing Association with almost 40 years experience in housing. He is responsible for supporting the Board in setting and then delivering Melville's strategic goals, ensuring strong governance, and maintaining the highest levels of service possible for tenants and other stakeholders. John will discuss how Melville Housing Association has adopted a 4-day working week since 1 January 2023.

Kirsty Wells

Kirsty Wells

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Director of Consultancy, Housemark and Chair of WISH Scotland

Kirsty has a career spanning over 25 years in the social housing sector. Based in Scotland, she joined Housemark in 2012 and is currently the Director of Consultancy, leading our team of staff and associates to deliver data and housing assignments to our customers in the sector. She is passionate about tenant and resident engagement having spent 13 years as a Development Manager with the Tenants Information Service, supporting landlords and tenants in Scotland. Previously, Kirsty worked as a Housing Officer in two local authorities. She served as a CIH Scotland board member for eight years from 2010 to 2018 and in April 2022, Kirsty became the inaugural Chair of the Board of Women in Social Housing (WISH) Scotland.

The Scottish Government has a clear vision for all new homes to be more energy efficient, digitally connected, accessible, and fit for modern flexible living and working. At the same time, landlords are expected to invest in energy efficiency measures, zero emissions heating and crucially, keep rents affordable. Can the housing sector balance all of these priorities? 

Chair: Pennie Taylor 

This session will take place in the Lomond Auditorium.

Better housing – can we have it all?

14:35

Angela Currie

Angela Currie

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Chief executive, Hanover (Scotland) Housing Association

Chief Executive at Hanover Scotland, focusing on developing a strong housing with care model that will combine high quality accessible housing for older people with a flexible care and support service that utilises digital technology.

Sally Thomas

Sally Thomas

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Chief Executive, Scottish Federaton of Housing Associations

Sally Thomas is Chief Executive at the Scottish Federation of Housing Associations (SFHA), the national representative body for Scotland’s housing associations and co-operatives.  She has worked for several housing associations in London and the North East of England.  Her career has also included roles at the Homes and Communities Agency (HCA), on regeneration at an urban development corporation, and as director of a consultancy specialising in community-based development. She has co-authored several publications for the Joseph Rowntree Foundation, the Chartered Institute of Housing, the Housing Associations Charitable Trust, think tanks and government departments.  She is currently a member of the Scottish Government’s Homelessness Prevention Strategy Group and the Housing to 2040 Strategic Board.  In 2021, she co-chaired the Social Renewal Advisory Board, convened by government ministers to make recommendations for delivering transformational economic and social change in a post-pandemic Scotland, and the Zero Emissions Social Housing Taskforce (ZEST) which reported on achieving net zero in social housing. She was also on the Stewarding Group of Scotland’s Climate Assembly

Tony Cain

Tony Cain

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Policy manager, ALACHO

Now working as the Policy Manager for the Association of Local Authority Chief Housing Officers (ALACHO) Tony’s career includes work in both central and local government and the Scottish Housing Regulator. His previous post as Head of Housing and Customer Service with Stirling Council included strategic control of customer service, equalities, internet communications and advice. He has also worked on secondment to the Scottish Government developing policy in relation to private sector housing. Tony is also a former member of Shelter’s Scotland Committee and a member of the First Tier Tribunal Housing and Property Chamber. Most recently he spent a year on secondment to Clackmannanshire Council as their head of housing.

Pennie Taylor

Pennie Taylor

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Journalist, Pennie Taylor Communications

Pennie Taylor specialises in health, care and housing issues. Based in Glasgow, she was BBC Scotland’s first Health Correspondent and has also worked on the news desks of national newspapers. A former Head of Communications for the Lothian University Hospitals NHS Trust in Edinburgh, Pennie has inside knowledge of how public services work. This gives her a uniquely informed perspective from which to approach and stimulate debate.

Close of festival

15:25

Gavin Smith

Gavin Smith

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Service manager, housing access, Fife Council and chair, CIH Scotland board

Like many others, I fell into housing without really knowing what a vital industry I was getting into. Starting as a naïve Skillseeker almost 27 years ago, I now feel privileged to be a Service Manager for one of the biggest landlords in the country with responsibility for homelessness, housing access and service commissioning arrangements. My time at the University of Stirling helped confirm that good quality housing is central to life opportunities. I am the current Chair of the Chartered Institute of Housing Scotland Board as well as the former Chair of Ore Valley Housing Group.