Dates Times
10 December 2024 10:00 - 15:00
6 February 2025 10:00 - 15:00
£189 +VAT
£300 +VAT

The online training course will take you through the new operating environment for housing, with the focus on the professional behaviours needed to build trust and respect with your residents. It will be interactive with lots of opportunities to share ideas and good practice.

What will I learn?

In this online training course, you’ll explore:

  • Drivers for change – why we need a need approach
  • Sector expectations for resident involvement
  • The new regulatory framework for housing
  • The new consumer standards and what they mean in practice
  • Stigma and stereotyping
  • The importance of resident involvement
  • The benefits and barriers
  • Understanding the impact
  • A new approach to professionalism.

By the end of this training, you will:

  • Understand the current landscape for resident engagement
  • Be clear on the new regulatory expectations
  • Recognise the barriers to effective engagement
  • Understand the impact of and challenge stigma and negative stereotypes
  • Have the building blocks to develop a positive culture that encourages trust, respect and transparency.

Who should attend?

This course is beneficial for heads of service and managers, governance officers, housing officers, and resident engagement staff.

Please note: The content of this course is predominantly England based; however, if you require Scotland, Welsh or Northern Ireland content, we can accommodate this. When booking your place, please let us know in the learning needs box on your booking, and we'll be in touch to discuss.

Benefits of attending

Here at CIH, we want to provide everyone in housing with the skills and knowledge needed to keep up with the ever-changing environment. Our online training has been developed by expert professionals on critical topics and allows you to apply the learning to your day job.

Your trainer

Debbie has worked in the social housing sector for over 30 years within both local authorities and housing associations before moving on to join the professional body – the CIH – where she was Head of Practice with a key focus on translating government policy into practice.

In that role she developed expertise in a number of areas including housing and asset management, resident engagement, equality diversity and inclusion, health and safety (specifically building safety post Grenfell). She has also co-led research into the future of social housing, stigma and stereotyping in housing and the role of the housing professional.

Debbie is recognised as a leader in developing and embedding professional standards with sector bodies and individual organisations and developed the CIH professional standards for housing and, as part of this work has a strong interest in how organisations can develop strong values-led cultures, create inclusive behaviours and act as ambassadors for the profession. Debbie is an experienced public speaker, chair, and trainer. 

How to book your place

You can book your place by selecting 'Pay now' at the top of this page and completing our online application form. You will need to sign in or create a 'My CIH' account. You can find instructions below.

Before booking, please ensure you have your payment details to hand, and a PO number if your organisation is paying for your training.

Creating a My CIH account

To apply for this training course you will need to register for a My CIH account.

To create your account, visit My CIH page and click the 'Sign up now' link to follow the steps to create your account. You can read our step-by-step guide to creating an account.

If you already have a My CIH account, just follow the sign in by entering your email address and password as usual.

Are you having trouble logging in or creating your account? Please read our step-by-step guide or call our membership services team on 024 7685 1700 or email

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